Connecting to Freshdesk

This guide will explain how to install the oFlow Freshdesk app.

Prerequisites

  • Have an active oFlow account which has been linked to Linnworks.
  • Have an active Freshdesk plan.

Instructions

  1. Log into Freshdesk.
  2. Goto admin > apps.
  3. Click get more apps and search for oFlow.
  4. Click install. Freshdesk will now ask for an API key.
  5. To get your API key - go into the oFlow settings by clicking here. Select Freshdesk as your help desk and copy the API key
  6. Go back to Freshdesk and paste your API key.
  7. Freshdesk and oFlow are now connected.

Customise your help desk app

You can adjust what you want and do not want to see from the  oFlow settings page.

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