Connecting to Zendesk

This guide will explain how to install the oFlow Zendesk app.

Prerequisites

  • Have an active oFlow account which has been linked to Linnworks.
  • Have an active Zendesk plan that is on Professional plan or higher. On the Zendesk legacy plans, starter or higher will work also.

Instructions

  1. Log into Zendesk.
  2. Goto https://www.zendesk.com/apps/oflowio/?source=app_directory
  3. Click Install.

  4. To get your Token - go into the oFlow settings by clicking here. Select Zendesk as your help desk and copy the API key
  5. Go back to Zendesk and paste your API key.
  6. Click "install another" and oFlow will now show in your app Zendesk sidebar, within the ticket window.

Customise your help desk app

You can adjust what you want and do not want to see from the oFlow settings page.

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